Support Page
CURRENT DISCOUNT COUPON CODE:
No current discounts.
The support page provides information about us, delivery, terms and conditions etc. Clicking on one of the headings below will take you straight to the relevant details. If you cannot find the answer to your query, please Contact Us and we will normally reply before the end of the next working day.
Who are outdoorlightingireland.com?:
Outdoor Lighting Ireland,
Roosky Key,
Roosky,
Co. Roscommon
Ireland
V.A.T. No: IE9649457U
CRO No.: 327608
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How to buy from outdoorlightingireland.com:
It's very easy. Find the product you want, click on the "Add to Cart" button and you will be taken to your personal shopping basket which details your order. You can continue shopping or proceed to the checkout. Products which are out of stock may still be purchased and will be placed on back order. Your order will be processed, and a confirmation will be emailed to you from us and Paypal if you pay by this method.
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Prices:
The prices for all goods displayed for sale on this site are inclusive of VAT at 21%. Delivery will be charged in addition on checkout. These charges are based on the total order weight, size and quantities of order placed.
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Payment:
Outdoor Lighting Ireland cannot accept your order until payment has been received in full, this includes products placed onto back order. Your order will be confirmed by an email from Paypal(the secure payment site). Payments may be made via our secure payment system or alternatively by telephone or by sending a cheque payable to Outdoor Lighting Ireland ,
Click contact for address and telephone number details. Payments are accepted in Euro , UK sterling, US Dollars and we accept most major debit and credit cards.
Please choose your currency from the drop down box for up to-date values.
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Cheques:
If you do not want to use your card you may send a cheque instead. Print & send the invoice generated by our system which will be sent to you by email on checkout completion and include a cheque made out to "Outdoor Lighting Ireland Ltd" for the price shown, plus the relevant delivery charge. Goods paid for by this method will be dispatched on clearance of your payment.
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Delivery:
We aim to deliver all products within 10 working days from the acceptance of your order. If we are unable to do this we will contact you so that you may cancel your order or you may have the option of leaving it on backorder. We will endeavour to make sure that when you receive your delivery it will be undamaged, be complete and have all the relevant information and instructions. In the unlikely event that your order does not reach you in best possible condition please refer to our returns page for details of what to do next. All goods will be delivered by either the An Post or our nominated courier and a signature will be required on receipt of the goods. The method of delivery will be chosen by Outdoor Lighting Ireland. Customers may arrange special deliveries, but we will require you to contact us with the details at the time of ordering. The customer will be required to pay all postage costs for special deliveries.
Goods which are unable to be delivered by our nominated courier will be notified by voicemail or card with the local depot phone number. The courier will then re-attempt to deliver the next working day or you may collect from the local depot. Goods are generally held by the courier for 3 working days, after which they will be returned to Outdoor Lighting Ireland. All goods which are returned to Outdoor Lighting Ireland and require re-delivery to the customer will incur further postage charges.
Outdoor Lighting Ireland recommends that you use the alternative delivery address option when ordering if you are not normally at home during the day. We will also gladly hold delivery of your order, if for example you are going on holiday, until your return.
Shipping is FREE for all items. In addition, the following discounts apply depending on your Order Total.
Discounts Available:
Up to Euro 500.00 - No Discount
Euro 500 to Euro 1000 - Euro 50.00 Discount
Euro 1000 to Euro 1800 - Euro 100.00 Discount
Over Euro 1800 - Euro 150.00 Discount
DELIVERY IS FREE OF CHARGE ON MAINLAND IRELAND
These charges are based on the TOTAL PRICE of the order and are not per item.
Please note orders for delivery to some remote areas of IRELAND may very incur a higher postal charge depending on the size and weight of the order. We will contact you directly upon receipt of your order if this is necessary. Almost 100% of our orders are delivered without incurring an additional charge.
PLEASE NOTE THAT WE SUPPLY AND DELIVER OUR PRODUCTS IN THE UK , USA and Europe. ( please call or email for delivery charges)
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Terms:
Please read the following carefully. By using this website the user or you agree to the following terms of use. If you do not agree to these terms of use please exit the site.
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Cancelling your order:
The Rep. Of Ireland Consumer Regulatory Authority allow you to cancel your order within seven working days of delivery. To do this please contact us by email at sales@outdoorlightingireland.com, giving the reason for return as "Order cancellation", we will confirm receipt of your request by e-mail or phone and require return of the goods within seven working days from this confirmation. The cancelled goods should be returned in the original, unopened packaging to the address below. Please note that you will be responsible for the cost of returning the goods and that we strongly advise that you obtain proof of posting and insurance.
Please return goods to:
Outdoor Lighting Ireland
Roosky Key,
Roosky,
Co. Roscommon
Ireland
RETURNS:
On receipt of the returned goods in original condition and packaging, we will refund the purchase price of the goods. Delivery charges will only be refunded if the order is cancelled prior to dispatch.
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14 Day Money Back Guarantee:
We like our customers to be 100% happy with everything they purchase from outdoorlightingireland.com. If however you are not, you may return your goods within 14 days of delivery. Please send an email to sales@outdoorlightingireland.com stating the reason for your return as " 14 day money back return". We will confirm receipt of your request and then you may return the unused goods in their original condition and packaging.
Please return goods to:
Outdoor Lighting Ireland
Roosky Key,
Roosky,
Co. Roscommon
Ireland
RETURNS:
The costs of returning the goods will be met by the customer and we strongly advise you obtain insurance and proof of posting. The purchase price of the goods will be refunded within 30 days on receipt of them in original condition.
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Returns - Faulty/Damaged Goods:
It is Outdoorlightingireland.com policy to check all goods before dispatch. If in the unlikely event of your purchase arriving damaged you must contact us at sales@outdoorlightingireland.com or by phone 00-353-71-9638333 Monday to Friday 10.00 to 4.00 within 3 working days of delivery, stating your reason for return as "Damaged/Faulty goods return". We will arrange for the goods to be replaced or refunded on receipt of the damaged items.
Please note customers must contact us BEFORE returning any goods.
Please return goods to:
Outdoor Lighting Ireland
Roosky Key,
Roosky,
Co. Roscommon
Ireland
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Undelivered/Lost Goods:
Should your goods not arrive please contact us at sales@outdoorlightingireland.com or by phone on 00-353-71-9638333 Monday to Friday 10.00 - 4.00 stating your order date, contact name and payment reference. We will investigate your query as a matter or urgency. If it is found that your goods have been lost by either An Post or our nominated courier service you may be required to complete a lost goods claim form to facilitate refund or replacement of goods. Failure to complete this form may result in delay of refund or replacement.
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Guarantee:
All goods supplied by Outdoor Lighting Ireland come with a 12 month guarantee against developing a fault or defect. The 12 month guarantee will commence from the day of receipt of your goods. Please note that faults with lighting products are rare due to the strict safety tests and regulations that they have to meet before they can be sold in Ireland, however in the unlikely event that your product does become faulty please contact us at sales@outdoorlightingireland.com for information on what to do next. Guarantees are invalid if the suppliers instructions are not adhered to. The guarantee applies to the supplied product only. Outdoor Lighting Ireland will not be responsible for and not liable for the costs of any installation, removal or repair associated with the supplied product should it develop a fault within the guarantee period. Outdoor Lighting Ireland recommends that an approved electrician is used to install our products.
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Security:
We are extremely aware of reports about online security, which is why we choose to use Paypal Credit Card Processing. Paypal are one of the largest names in the industry and provides an intermediary system whereby your credit card details are handled by them on behalf of us. Your credit card details are NEVER stored on our servers but processed by Paypal's own highly secure servers. Visit the Paypal Website for more information.
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Privacy Policy:
Outdoor Lighthing Ireland is the sole receiver of the information collected on this site. When you place an order we collect your name, email address, mailing address, phone number for delivery purchases. In relation to credit/debit card orders and details, these will be processed by Paypal in accordance with their terms and conditions. We give our assurance that your details will only be used by ourselves and no third parties. Outdoor Lighting Ireland may occasionally use your information to tell you about website changes and to let you know about our products, competitions, promotions and new developments. If you do not want to receive this information please update your newsletter preferences in your account.
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Copyright:
All content included in this site is the property of Outdoor Lighting Ireland Ltd, the Company or its suppliers and is protected by Irish and International copyright law.
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